FAQ

Shipping:

Orders will ship within 5 business days Free shipping over $15.

All orders ship within 5 business days! 

Returns:

Our return policy is 15 days from date of purchase.  If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in Original Tags attached

Additional non-returnable items:

  • Items that have been damaged, used or worn.

To complete your return, we require a receipt or proof of purchase.

If package arrives damaged, please send us pictures of the item and packaging.  We will review the order and contact you regarding a refund.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed within seven days of receipt of your merchandise, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

Refunds can take up to 72 hours to process.

If you’ve done all of this and you still have not received your refund yet, please contact us at 410-487-3249 or ourangel19@gmail.com.

Exchanges:

If you receive the item and need a different size we will exchange with you but shipping is your responsibility. If you need to exchange it for the same item, send us an email at ourangel19@gmail.com. Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

PRIVACY POLICIES 
We collect only the e-mail addresses of those who communicate with us via e-mail. We also track information on what pages consumers access or visit.

The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an email.

If you supply us with your mailing address on-line, you can receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to receive such telephone calls, please let us know by sending an email.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ourangel19@gmail.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

JEWELRY ANGEL SECURITY POLICY

Jewelry Angel  understands your concerns regarding Internet security. The Jewelry Angel secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

The Internet is as secure as using your credit card in a store or over the phone. However, in the event of any unauthorized use of your credit card, most banks either cover all charges that result from the unauthorized use, or may limit your liability to just $50.00.

How the secure server works

Starting Your Order

Every order at www.jewelry-angel.com is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.

Making a Positive ID

After you’ve selected items to purchase, you’ll be prompted to continue your order by clicking on “Place Your Order” or “Place Order.” At this point, your browser looks for a “site certificate” to confirm that it is communicating with www.jewelry-angel.com Once a positive ID is made, your order continues.

Entering “Secure Mode”

At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. (most web browsers display a padlock icon to indicate the connection is secure)

Your Order Is Complete

What Happens Next? The credit card numbers are placed in the SQL database on Smyth Jewelers web server. A user must have login privileges on the web server (requiring a password) to be able to access the database, which also requires a password.

Order Processing

Order information, including the credit card numbers, is retrieved by the Jewelry Angel  staff through a web interface. This interface challenges the user for a password twice, and then “expires” the session after ten minutes, requiring the user to login again. All communications during these sessions are encrypted again using SSL. No credit card numbers are ever sent via e-mail, due to the fact that e-mail is not secure.

We may work with a data provider to target advertising to you personally, through online and offline methods including email, display media, video media and direct mail. These providers may use personal information that we have collected or that you have provided to locate you online, such as when you visit or log in to websites or mobile applications. When you log in to or visit our website, your IP address may be combined with other de-identified data (such as a hashed, non-readable email or postal address) in order to send ads and materials to you based on your preferences, interests and attributes. To opt out of this and other interest-based advertising, please visit the industry opt-out pages operated by the DAA, at http://www.aboutads.info and by the NAI at http://networkadvertising.org

TERMS & CONDITIONS

 

 

Welcome to the Jewelry Angel website (the “Website”). Jewelry Angel provides services and products to you subject to the notices, terms, and conditions set forth in this agreement (the “Agreement”). We reserve the right to change this Website and these terms and conditions at any time. Accessing, browsing or otherwise using the Website indicates your agreement to all the terms and conditions in this Agreement, so please read this Agreement carefully before proceeding.

Use Of Website
You represent and warrant that you are at least 18 years old or visiting the Website under the supervision of a parent or legal guardian. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Website by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Website and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Website or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Website or make any use of the Website for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Website any Content (defined below), information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under U.S. or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

We may assign you a password and account identification to enable you to access and use certain portions of this Website. Each time you use a password or identification, you will be deemed to be authorized to access and use the Website in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Website. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS WEBSITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS WEBSITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Website’s security.

Reviews And Comments
Except as otherwise provided elsewhere in this Agreement or on the Website, anything that you submit or post to the Website, Social Media Channels and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, images and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

Intellectual Property
All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to Jewelry Angel  or its affiliates. The collection, arrangement, and assembly of all content on this Website (the “Compilation”) belong exclusively to Jewelry Angel  or its affiliates. All software used on this Website (the “Software”) is the property of Jewelry Angel, its affiliates or its Software suppliers. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. Jewelry Angel  and other logos, slogans, trade names or words are registered trademarks or service marks of Jewelry, its affiliates, suppliers, or third parties. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in Meta tags without prior explicit consent.

Privacy Policy
Please review our Privacy Policy, which also governs your visit to this Website to understand our practices.

Termination And Effect Of Termination
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate this Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Website in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

International Access
This Website may be accessed from countries other than the United States. This Website may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Website outside the United States you are responsible for complying with your local laws and regulations.

Policy On Ethical Sourcing
At Jewelry Angel, we only purchase fashion jewelry through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards to ensure they are from sources free of conflict.

Disclaimer And Limitation Of Liability
The information on this Website is provided on an “as is” basis. To the fullest extent permitted by law, Jewelry Angel:

Disclaims all representations and warranties relating to this Website and its contents or which are or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this Website and/or Jewelry Angel  literature; and disclaims all liability for damages arising out of or in connection with your use of this Website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Jewelry Angel  of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Coupon Policy
When accepting coupons, we adhere to the following guidelines: Limit one (1) coupon code per order. Coupons may not be combined or stacked unless otherwise noted. We reserve the right to accept, refuse or limit the use of any coupon. We do not give cash back if the face value of the coupon is greater than the purchase value of the item. Coupons can be applied from mobile devices. Returns of items purchased using Jewelry Angel  Coupons may receive the coupon value returned in the form of a credit to your original payment method. We do not accept counterfeit or expired coupons.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Links
This Website may contain links to other Websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such Website.

Copyright Complaints
We respect the intellectual property of others,..if you believe that your work has been copied in a way that constitutes copyright infringement, please email us at Ourjewelryangel19@gmail.com
Remedies
You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.

No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

Applicable Law
This Website is created and controlled by us in the State of Maryland, USA. As such, the laws of the State of Maryland will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.

Disputes
Any dispute relating in any way to your visit to the Website or to the products you purchase through the Website shall be submitted to confidential arbitration in Severn, Maryland  except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of Maryland. You hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of Maryland. Arbitration under these Terms of Use shall be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Website or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.

Severability
If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

Product Use
All products purchased from us are for your personal use only, and any resale or commercial use of our products is strictly prohibited. We reserve the right to refuse to sell any of our products to anyone who violates these terms.

Our Address
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to: www.jewelry-angel.com

 

 

Shipping:

Orders will ship within 5 business days Free shipping over $15.

All orders ship within 5 business days! 

Returns:

Our return policy is 15 days from date of purchase.  If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in Original Tags attached

Additional non-returnable items:

  • Items that have been damaged, used or worn.

To complete your return, we require a receipt or proof of purchase.

If package arrives damaged, please send us pictures of the item and packaging.  We will review the order and contact you regarding a refund.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed within seven days of receipt of your merchandise, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

Refunds can take up to 72 hours to process.

If you’ve done all of this and you still have not received your refund yet, please contact us at 410-487-3249 or ourangel19@gmail.com.

Exchanges:

If you receive the item and need a different size we will exchange with you but shipping is your responsibility. If you need to exchange it for the same item, send us an email at ourangel19@gmail.com. Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

PRIVACY POLICIES 
We collect only the e-mail addresses of those who communicate with us via e-mail. We also track information on what pages consumers access or visit.

The information we collect is used to improve the content of our Web page, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an email.

If you supply us with your mailing address on-line, you can receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. If you do not wish to receive such telephone calls, please let us know by sending an email.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ourangel19@gmail.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

JEWELRY ANGEL SECURITY POLICY

Jewelry Angel  understands your concerns regarding Internet security. The Jewelry Angel secure software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

The Internet is as secure as using your credit card in a store or over the phone. However, in the event of any unauthorized use of your credit card, most banks either cover all charges that result from the unauthorized use, or may limit your liability to just $50.00.

How the secure server works

Starting Your Order

Every order at www.jewelry-angel.com is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption.

Making a Positive ID

After you’ve selected items to purchase, you’ll be prompted to continue your order by clicking on “Place Your Order” or “Place Order.” At this point, your browser looks for a “site certificate” to confirm that it is communicating with www.jewelry-angel.com Once a positive ID is made, your order continues.

Entering “Secure Mode”

At this point, your computer and our server begin communicating in secure mode, sending data back and forth in an encrypted format. We are ready to ask you for your credit card information. The encryption features of browser software are exceptionally powerful and ensure the security of this data as it is transmitted to our server. (most web browsers display a padlock icon to indicate the connection is secure)

Your Order Is Complete

What Happens Next? The credit card numbers are placed in the SQL database on Smyth Jewelers web server. A user must have login privileges on the web server (requiring a password) to be able to access the database, which also requires a password.

Order Processing

Order information, including the credit card numbers, is retrieved by the Jewelry Angel  staff through a web interface. This interface challenges the user for a password twice, and then “expires” the session after ten minutes, requiring the user to login again. All communications during these sessions are encrypted again using SSL. No credit card numbers are ever sent via e-mail, due to the fact that e-mail is not secure.

We may work with a data provider to target advertising to you personally, through online and offline methods including email, display media, video media and direct mail. These providers may use personal information that we have collected or that you have provided to locate you online, such as when you visit or log in to websites or mobile applications. When you log in to or visit our website, your IP address may be combined with other de-identified data (such as a hashed, non-readable email or postal address) in order to send ads and materials to you based on your preferences, interests and attributes. To opt out of this and other interest-based advertising, please visit the industry opt-out pages operated by the DAA, at http://www.aboutads.info and by the NAI at http://networkadvertising.org.

 

Shipping:

Orders will ship within 5 business days Free shipping over $15.

All orders ship within 5 business days! 

Returns:

Our return policy is 15 days from date of purchase.  If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it in Original Tags attached

Additional non-returnable items:

  • Items that have been damaged, used or worn.

To complete your return, we require a receipt or proof of purchase.

If package arrives damaged, please send us pictures of the item and packaging.  We will review the order and contact you regarding a refund.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed within seven days of receipt of your merchandise, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

Refunds can take up to 72 hours to process.

If you’ve done all of this and you still have not received your refund yet, please contact us at 410-487-3249 or ourangel19@gmail.com.

Exchanges:

If you receive the item and need a different size we will exchange with you but shipping is your responsibility. If you need to exchange it for the same item, send us an email at ourangel19@gmail.com. Customer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.